PRIVACY POLICY

Last updated: 1st November 2025

1. Introduction

ARKI Solutions (“we”, “our”, “us”) provides website design, development, and management services for businesses in the United Kingdom.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact details – name, email address, phone number, business name, and address.
  • Project information – details you share with us regarding your website, branding, or service requirements.
  • Payment information – limited details necessary for billing and invoicing (we do not store card data; payments are handled securely via our payment processor).
  • Technical data – IP address, browser type, and pages visited, collected through cookies or analytics tools.

3. How We Use Your Information

We use your information to:

  • Provide, manage, and deliver our services.
  • Respond to enquiries and provide quotations.
  • Maintain client accounts and process payments.
  • Improve our website, services, and user experience.
  • Comply with legal and regulatory obligations.

We will never sell or rent your personal information to third parties.

4. Lawful Basis for Processing

We process personal data under the following legal bases:

  • Contractual necessity – to perform a contract or take steps before entering into one.
  • Legitimate interests – to manage our business operations and client relationships.
  • Consent – where you have provided consent (e.g. for marketing communications).
  • Legal obligation – where processing is required by law.

5. Data Retention

We keep personal data only as long as necessary for the purposes for which it was collected, including for legal, accounting, or reporting requirements.

6. Sharing of Information

We may share data with trusted third-party service providers who help us operate our business (for example, hosting, email, or payment services).
All such partners are required to keep your data secure and use it only in accordance with UK data-protection law.

7. Cookies and Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to track usage patterns and improve performance.
You can disable cookies through your browser settings, although some parts of the site may not function properly if you do.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access a copy of your personal data.
  • Request correction of inaccurate data.
  • Request erasure of your data (“right to be forgotten”).
  • Object to processing or request restriction of use.
  • Withdraw consent at any time (where applicable).
  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

9. Data Security

We use appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

10. International Data Transfers

If any data is transferred outside the UK or EEA (for example, by our hosting or software partners), it will be protected by appropriate safeguards such as the UK Adequacy Regulations or Standard Contractual Clauses.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

ARKI Solutions
Liverpool, United Kingdom
contact@arkisolutions.co.uk
www.arkisolutions.co.uk